The Stripes Company Delivery
Coronavirus - We are still open for Online Orders.
All product and delivery information may be found on the website and we would appreciate your patience at this time - we are experiencing a higher volume of orders than normal and orders could take a longer time to arrive due to Postal delays.
Due to worldwide shipping delays delivery dates for preorder items may change - we will keep you informed if there is a change.
We would appreciate that enquiries be kept to a minimum. Thank you.
Due to postal delays, we are unable to guarantee delivery times and are currently offering free postage on most items on our retail website for mainland UK deliveries only.
To check if any of the below postage charges apply - please place goods in the basket and any charges will be applied automatically
All orders £25 and under have a delivery charge of £3.95 unless the weight of the package is 500g or more or you have requested between 5 and 8 swatches in which case it falls into the next category
All orders over £25 and less than £65 have a delivery charge of £4.95 (before any offer deductions/discounts) unless the weight of the package is 1.2kg or more in which case it falls into the next category
Orders £65 and above or over 2kg in weight are sent by courier and have a delivery charge of £6.95 inc vat
You will only be charged this once however many items in your order unless the weight falls into the category below for larger items.
Larger items/orders weighing between 6-10kg have a delivery charge of £10.25 and 11-20kg have a delivery charge of £12.60
Goods will be despatched on receipt of full payment.
You may choose a different delivery address at checkout - useful if you are out all day, we can deliver to your office or neighbour
During this Covid Lockdown period, unfortunately we can't guarantee next day delivery with Royal Mail or FedEx/TNT so please bear with us and we will get your stripes to you as soon as possible if you use the Express delivery option in the basket.
Please add express delivery to your basket in the checkout process and also when instructed to do so on a product page, where we may say - add express delivery and we will try to expedite your order and give a shorter expected delivery time.
When things get back to normal the following will apply
Fast track orders are welcomed - add Express Delivery at checkout. This shows as a surcharge on top of our standard delivery charge. This additional surcharge is dependant on weight for Express Delivery within 24 hours if received by 12pm on Mon-Thurs (Mainland UK addresses only) or £20 to Northern Ireland, Highlands and Islands.
Please telephone us (Our Office Lines are Open 10am - 5pm Mon-Fri except Bank Holidays) if you need Saturday delivery. You can add saturday delivery to your basket - this includes next day delivery plus the saturday surcharge
Orders for express delivery received over the weekend will be dispatched on Mon for Tues delivery.
Please note our courier FedEx/TNT does not guarantee next day delivery to parts of Cornwall, Anglesey, West Wales.
Express delivery is not available for Deckchairs, Directors Chairs, replacement directors chair covers and replacement deckchair slings and other made to order items or Sun Shelters.
Please allow 7 - 14 working days for UK delivery for these.
Unfortunately we are charged more to deliver larger orders to the Scottish Highlands and Islands, Isle of Man - so please if your order qualifies for courier delivery in the basket call us on 01244 336387 (Our Office Lines are Open 10am - 5pm Mon-Fri except Bank Holidays) or email us with your order requirements as there may be additional postage costs - Thank you
Please note We will refund the VAT charged on any online orders to the Channel Islands, Guernsey and Jersey as we are unable to remove it from the checkout process.
- Orders less than 2kg will be delivered by Royal Mail.
- Orders 2kg and over (deckchairs(7kg), directors chairs(6kg), event stools(2.2kg), luggage racks, some cushions, larger combined orders etc) will be delivered by FedEx/TNT
- 2-5kg = £35.00
- 6-10kg = £40.00
- 11-20kg = £45.00
- At checkout you will only be charged courier standard delivery if your order is over 2kg(see Mainland UK prices above), so we may use the VAT and delivery already paid to cover some of the cost and we will send you a Paypal Invoice for any additional shipping costs due.
If you have any queries please call us on 01244 336387 (Our Office Lines are Open 10am - 5pm Mon-Fri except Bank Holidays) or email us with your order requirements as there may be additional postage costs - Thank you
Unfortunately we are now charged more to deliver large item orders (over 2kg) to Northern Ireland - so so charges will be added to the basket - however for very large or complex orders there may be additional shipping costs so please call us on 0044 1244 336387 (Our Office Lines are Open 10am - 5pm Mon-Fri except Bank Holidays) or email us with your order requirements as there may be additional postage costs which will not be charged in your basket - Thank you
Unfortunately we are charged more to deliver orders to the Republic of Ireland - so please call us on 0044 1244 336387 (Our Office Lines are Open 10am - 5pm Mon-Fri except Bank Holidays) or email us with your order requirements as there may be additional postage costs - Thank you
However you can order online, we will refund any VAT charged as we are unable to remove it from the checkout process. We will also get a price for shipping for you - the VAT amount paid and delivery charges already paid may cover the additional cost, if so we may use that instead of refunding, but if not we will send you a Paypal Invoice for any additional shipping costs due.
We are able to post anywhere worldwide outside the UK and the cost may be quite reasonable - please email us your requirements for a shipping price to any Non-UK destination, which will be based on volumetric weight, as the price may differ from that shown in the basket.
Please be aware that any goods sent by us to any overseas destination other than the UK will bear the relevant customs labels - however we are not liable for any taxes or duties which may be levied on arrival in your country.
You should check if these are applicable before ordering from our website
If you live in Australia or have friends and family there we have a dedicated Australian website with prices inc delivery in
If you live in the United States of America we have a dedicated USA website with prices inc delivery in
Visit The Stripes Company USA
Europe and International orders placed online on our UK site will be charged an International Supplement in addition to our standard delivery charge depending on the value and weight of your order which should cover the cost for orders to most Countries.
However on larger items and orders, such as Deckchairs and Directors Chairs, to some countries, there maybe additional shipping costs due - we will weigh for shipping and give you a quotation - please Contact us via email or phone +44 1244 336387 We could then send a Paypal request for you to make a secure payment online.
Your order will be held until payment has been received for the additional shipping. We will notify you of these costs.
Please note if you place your order via our UK site www.thestripescompany.com whilst abroad for delivery to the UK you may still be charged the international supplement in addition to our standard delivery charge - Please let us know if this is the case and we will refund you
Unfortunately we cannot ship Sun Shelters out of Mainland UK.
*Post codes in England, Wales and Scotland excluding all areas listed in our definition of 'Non-UK Mainland**' below.
**Definition of Non-UK Mainland
**Isle of Man (IM), Isle of Wight (PO31),Northern Ireland (BT), Channel Islands (GY and JE), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney (KW), Shetland Isles (ZE) and postcodes AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, PA20-38, PA41-49, PA60-70, PH4-44, PH49-50, PO31 and All BFPO locations.
When we have a free delivery offer to UK mainland addresses, we will send a paypal invoice for delivery to anyone ordering in the above postcodes for large parcels over 2kg via our courier FedEx/TNT as you may not be charged in the checkout process - charges will be as above
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